FAQS

Venting Exhaust Pipe & Intake Pipe
– Only factory supplied vent kits are allowed
– No elbows allowed horizontal run only
– Minimum 5 inch wall, max 9 inch without factory exhaust and intake kit

Pilot goes out
– If the pilot can be re lit, check vent system for obstructions or damage (extreme winds can cause this condition)
– Check millivolts need over 100 millivolts to hold pilot, if under replace pilot generator if over replace valve
– Inspect heat exchanger for holes, split or other damage

Noise
– Unit must be level, with legs on wall base plate and nailed to studs per instructions

Fan Noise
– Decibel ratings are 65 to 68 dB’s
– Check grill for loose screws
– Check fan blade balance to be sure that it is not making contact with fan shroud
– Check motor shaft bearings

Heat exchanger noise
– Check vent system, need 4 inch oval vent (bw) on top of unit before going to round pipe, no 90 degree elbows
– Check gas pressure
– If over 2000 feet altitude unit has to be de rated

Can you add duct work
– Only factory supplied register kits are allowed refer to instructions

Cycles on and off frequently
– In cold environments, the unit may seem to cycle on and off because the fan only activates when there is enough heat to blow warm air. The burners will continue to run and build up more heat even when the fan is off.

Fan Noise
– Decibel ratings are 65 to 68 dB’s
– Check grill for loose screws
– Check fan blade balance to be sure that it is not making contact with fan shroud
– Check motor shaft bearings

Vent Exhaust and Intake Pipe
– Unit is supplied with a 12 inch maximum exhaust and intake vent pipes.
– No elbows allowed
– No chimney vents allowed

Pilot light goes out
– Check gas pressure
– Check vent system for obstructions
– Make sure exhaust tube is 1 ¾ longer than intake pipe to prevent cross contamination of vent exhaust gases mixing with fresh air
– Inspect heat exchanger for holes or cracks

Can I add duct work?
– only factory supplied register kits are allowed refer to instructions

Cycles on and off frequently
– In cold environments, the unit may seem to cycle on and off because the fan only activates when there is enough heat to blow warm air. The burners will continue to run and build up more heat even when the fan is off.

Suspending unit off the floor
– Unit has to be supported from bottom base with a frame to support weight of unit
– Check clearances when unit is off floor in instructions

Vent system
– Unit can be vented up to 15 away with factory supplied vent kits
– Cannot be vented through the roof, side wall only
– No venting into a chimney

Thermostat
– Any 24 volt thermostat will work
– Programmable or wireless system will work

Noise/pinging/ticking
– Expanding and contracting is common
– Banging is a sign of restriction or too much heat build up
– Check header plate 65 ¾ off bottom wall plate
– Gas pressure
– If over 2000 feet altitude unit has to be de-rated
– Check venting refer to installation instructions, need 4 inch oval vent (bw) on top before going to round pipe, no 90 degree elbows
– Legs have to be supported

Main burner will not light up on a call for heat
– Check safety switch
– Check thermostat and wire
– Check for loose wires at gas valve
– Need 350 millivolts to operate system, under 350 mv replace generator over 350 mv replace gas valve

Pilot goes out
– Need 100 millivolts to hold pilot
– If you can re light pilot check vent system, need 3 feet out of roof and cap has to be 2 feet higher than anything within 10 feet
– If pilot will not hold and under 100 mv replace pilot generator, if over replace gas valve

Safety switch open
– Check vent system for damage of improper installation refer to installation instructions
– Check gas pressure 3.5 inches natural gas and 10 inches propane

Unit cycles on and off frequently
– Code requires the temperature on the grill to set from the factory
– Check gas pressure
– Check vent system no more than 15 feet horizontal and only one elbow allowed
– Check clearances around grill refer to instructions

Noise from unit
– Check gas pressure
– Ticking and pinging is common
– Check vent for any restrictions and installed per instructions
– If over 2000 feet altitude must de rate unit see instructions

Pilot goes out
– If vented into chimney it is recommended to have a liner in the chimney
– Check gas pressure
– If you can re light pilot check vent system, need 3 feet out of roof and cap has to be 2 feet higher than anything within 10 feet

Hard ignition / Delayed ignition of main burner
– Check gas pressure 3.5 inches natural gas and 10 inches propane gas
– Check burner alignment level left to right (can utilize leveling legs to obtain a level burner
– Clean any dirt or debris from pilot assembly
– Inspect vent system for any restrictions

Fan will not come on
– Check for 120 volts
– Check fan switch normally open circuit
– Adjust fan switch needs to touch heat exchanger